RE: Return /Refund Instruction
Dear Customer,
Our return policy is one of the most generous in the industry.
On most products, we offer a one full year total satisfaction
guarantee or your money back. Since most of our customers are
overjoyed and thrilled with the power, knowledge, and changes
they experience using these products... we get very few returns.
However, our credit card processor insist that we offer a 60 day money back refund. If you return or request a refund withni 60 days, it will be processed immediately using the same credit card as you paid. If it is after 60 days, we will still honor the refund, but we might have to send the money back through a different procedure.
Occasionally, people do need to submit a return for a variety of reasons
not associated with the satisfaction or quality of the program (such as
financial crisis, miscommunication between spouses, or you simply ordered
the wrong product.) Our return policy is UNCONDITIONAL, therefore it doesn't
matter why you need to return the program.
What does matter is the following:
1) We must have the product in our office in order to process the refund.
2) In order to verify the product is in our office, it is HIGHLY recommended
you return the product registered mail, UPS signature verification or
some other method to guarantee delivery. Packages do get lost. If you
cannot prove we received the package, we are not responsible.
3) You must be refund using the same method of payment that you originally
ordered. If you used your Master card, we can only refund the amount to
the same Mastercard. If you ordered via the Internet on-line cart... we
need to know that. If you ordered after hearing a radio interview, please
give us the stations call letters if you remember them.
4) To speed up your refund, include the EXACT credit card number and expiration
number with your return. If we cannot locate your credit card number,
we cannot issue a refund. The credit card numbers of our employees are
only accessible by one person...so it is in your best interest to make
issuing a refund to you simple.
5) Include a receipt if you have one. If you do not have a receipt, include
a copy of your CREDIT CARD statement which states the amount billed and
the vendor. Or, include any e-mail receipt you have with your product,
price, shipping price, and total amount paid
6) Write down the VENDOR that charged your account. If it was purchase
from us, your credit card will read : Mental Fitness Publishing or E-Online Publishing.
We must know which of our two merchant accounts it was processed by.
7) Shipping and handling is never refunded if you placed the order. (We
have already paid a shipping company to package the product and a carrier
to delivery the product to you. In fact, our shipping cost are usually
much more than we charge.)
8) Any damaged goods will not be refunded. Refunds are generally refunded
within 2 days of the receipt of the product.
9) Some products are subject to a 15% restocking fee, check your receipt.
Ship all returns / refunds UPS or Signature Required Mail to
Handwriting University International
15233 Ventura Blvd Suite 550
Sherman Oaks, CA 91404
USA
Telephone: 1-310-684-3489
All refund questions or comments should be faxed or emailed
